> For the complete documentation index, see [llms.txt](https://recconnect.gitbook.io/recconnect-tutorials/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://recconnect.gitbook.io/recconnect-tutorials/registrations/canceling-refunding-a-registration.md).

# Canceling/Refunding a Registration

Canceling and optionally refunding an individuals registration can be done in just a few clicks.

1\) Login to the RecConnect dashboard at: [https://admin.recconnect.io](https://my.recconnect.io/)

2\) Select `Registrations` in the left hand navigation

3\) Select the registration pool

4\) Click the 3 dots quick action button and choose `Refund/Cancel` button.

<figure><img src="https://2151058675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fd8DoNLNHiV4NCuOVx7Zx%2Fuploads%2FlDO4f4zLVTmmmP7rfCJU%2FScreenshot%202024-11-21%20at%2010.26.16%E2%80%AFPM.png?alt=media&amp;token=38b714b5-575f-4f81-981e-537c73629b63" alt=""><figcaption></figcaption></figure>

5\) Select `Cancel without Refund` or `Cancel with Refund` .&#x20;

* The user will receive a full refund of the payment amount; however, **Stripe will retain the processing fees**. If you would like to refund a partial amount, login to your Stripe dashboard and follow the Stripe tutorial [here](https://docs.stripe.com/refunds#issuing).

&#x20;![](https://2151058675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fd8DoNLNHiV4NCuOVx7Zx%2Fuploads%2F5AvD7CtG7VxC7mtoemvZ%2FScreenshot%202024-11-21%20at%2010.29.21%E2%80%AFPM.png?alt=media\&token=cf2c57e3-937d-4d95-8052-e3cbd74414ff)