Canceling/Refunding a Registration

Canceling and optionally refunding an individuals registration can be done in just a few clicks.

1) Login to the RecConnect dashboard at: https://admin.recconnect.io

2) Select Registrations in the left hand navigation

3) Select the registration pool

4) Click the 3 dots quick action button and choose Refund/Cancel button.

5) Select Cancel without Refund or Cancel with Refund .

• The user will receive a full refund of the payment amount; however, Stripe will retain the processing fees. If you would like to refund a partial amount, login to your Stripe dashboard and follow the Stripe tutorial here.