Canceling/Refunding a Registration
Last updated
Last updated
Canceling and optionally refunding an individuals registration can be done in just a few clicks.
1) Login to the RecConnect dashboard at: https://admin.recconnect.io
2) Select Registrations in the left hand navigation
3) Select the registration pool
4) Click the 3 dots quick action button and choose Refund/Cancel button.
5) Select Cancel without Refund or Cancel with Refund .
The user will receive a full refund of the payment amount; however, Stripe will retain the processing fees. If you would like to refund a partial amount, login to your Stripe dashboard and follow the Stripe tutorial here.
